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Bully tactics

The Dangers of the Corporate Church

How the Internet Can Force Us to Take A Good Look at Ourselves

A young man has been ranting online about the death of his sister in a car accident and her insurance company’s maneuverings to avoid paying the benefit included in her policy. They have probably spent more than the $75,000 the policy promised.

Considering the tragic circumstances, Mike Fisher’s writing is civil. His arguments make sense and are presented graciously. The battle that his parents have had to wage reveals the failing of corporate thinking. Money and litigation experience allows the Corporation to abuse its customers.

There was a time when victims of bad corporate behavior had little recourse.

Today, the internet can make a dent in corporate thinking. Matt Fisher’s writings got the attention of Seth Godin and his massive corporate following.

Seth writes:

They bet on short memories and the healing power of marketing dollars, commercials and discounts. Employees are pushed to focus on bureaucratic policies and quarterly numbers, not a realization that individuals, not corporations, are responsible for what they do.

The Corporate Church is no better than Progressive. They are mired in “corporate think.”  It’s handling of its members has strayed far from biblical teachings. Dollars rule. People: too bad.

In Redeemer’s conflict with the Southeastern Pennsylvania Synod and the Evangelical Lutheran Church in America, the same thinking is evident. The Church turned on its own “policy holders.” The conflict was vicious from the opening bell. The bishop attempts to make it look as if great efforts were made otherwise. They weren’t. In all the rhetoric explaining how hard they worked with Redeemer, they never give examples. There aren’t any.

The Church, from the start, used corporate power and pooled assets of 160 congregations to go after individuals in one small church.

The people of Redeemer always thought we were on the same side.

The lives of 82 lay volunteer church members have been turned upside down for four years with no end in sight. The Church is oblivious that their actions are against their own members— old people, children, immigrants, disabled people, students—faithful, hard-working people—the people the Church advertises that it cares for.

To SEPA, we are the enemy.

This enemy has been fighting for one thing—that SEPA and the ELCA keep the promises made to member churches.

The courts don’t want any part of church disputes. Unfortunately neither do other congregations, clergy, Presiding Bishop Hanson, or the national church.

Progressive Insurance creates enticing advertisements. Get the dollars flowing.

The Corporate Church preaches that it cares about bullying and social justice, love, reconciliation and compassion. When put to the test, it is just as self-protective of power and money as the Corporate Insurance Agency.

They are both in the “people business.” It’s time they both act like it.

People could stop the abuse. Will they?

We won’t buy Progressive Insurance. We still call ourselves Lutheran.

Head-in-the-Sand Leadership Fosters Bullying in the ELCA

A random click on the computer opened a link to a news story published December 19, 2009, just as the ELCA was beginning to reel over the vote to ordain active homosexuals.

The story was printed in the Washington Times and quotes an ELCA bishop and ELCA Presiding Bishop Mark Hanson, along with several others on both sides of the issue.

The story reported alleged acts of intimidation against dissenting clergy who were contemplating withdrawal. Reading this story two years later is illuminating.

The article reads on the subject of intimidation: “I would deny that completely,” said Bishop Gary Wollersheim of the ELCA’s Northern Illinois Synod. “That’s not happening in northern Illinois. I’m sure that’s not happening anywhere in the country. I have done the exact opposite. I have assured clergy, rostered leaders, that hold different opinions on the decisions that [neither] the synod nor I will discriminate against them in any way. The last thing that I would do as pastor of the synod would [be to] bully somebody or threaten them.”

The story moves on to Presiding Bishop Hanson, the foremost leader in the ELCA. He too denied that intimidation was happening. He went on to question that there was any split in the denomination and deflected responsibility by criticizing the media.

Two years have passed and the split has become obvious. Hundreds of churches have voted to leave the ELCA.

That’s not the only thing Bishop Hanson got wrong!

Bishop Hanson continues to defend the status quo, claiming no authority to deal with parish complaints of misconduct.

Redeemer congregation (sponsors of 2×2) turned to him for help with serious intimidation problems. He responded to our first letter in 2008 by telling us of his high regard for the bishop. He failed to respond to subsequent letters sent monthly over the next ten months. Recently, after a long silence and serious conflict escalation, one of our members wrote again and received the predictable response — the defense of church leadership with no apparent regard for the effects their actions have on laity. 

Perhaps Bishop Hanson and the ELCA bishops do not understand intimidation.

Intimidation is:

  • When a bishop tells a congregation that they must agree to call a recommended pastor or they won’t have a pastor for a very long time. (Redeemer/SEPA 2001)
  • When a bishop insists a congregation vote repeatedly on a call question, hoping the congregation will finally vote the “right” way. (Redeemer/SEPA 2001)
  • When a synod representative visits prospective members and discourages them from joining one congregation in favor of another. (Redeemer/SEPA 1998)
  • When a pastor visits with the bishop’s office and returns to give the congregation 10 days notice by email or never steps foot again in the church. (Redeemer/SEPA 2006 and 2008)
  • When a bishop has a lawyer sitting at her right side (literally) at her first meeting with a congregation. (Redeemer/SEPA 2007)
  • When a bishop calls a meeting without consulting church leaders and arrives with a party of ten others (not announced as coming), including a lawyer and a locksmith positioned out of sight. (Redeemer/SEPA 2008)
  • When a bishop refuses to meet with elected congregational leaders insisting on meeting with the entire congregation. (Redeemer/SEPA, characteristically)
  • When a bishop, with no discussion, has a lawyer inform a congregation by fax that they are officially terminated and have no voice or vote at an upcoming Synod Assembly. (Redeemer/SEPA, 2009)
  • When a bishop goes into court carrying the First Amendment flag of immunity (Separation of Church and State) but proceeds to use the full force of the courts against lay members. (Redeemer/SEPA 2008-present)
  • When a bishop locks faithful members out of the church. (Redeemer/SEPA 2009-present)
  • When a bishop commits the resources of 160 churches to attack lay members of one congregation. (Redeemer/SEPA 2008 to present)
    and furthermore —

When other congregations and pastors share in confidence that they disagree with synod’s actions but no one dares to speak up — they are the bystanders who allow intimidation to reign. 

When a presiding bishop is made aware of such incidents and glibly dismisses them, that’s poor leadership. Most of the items in the above list were shared. 

It is just such apathy that creates the bullying tragedies. We in Pennsylvania are watching the esteemed leaders of our largest state-run school fall because good people failed to pay attention to complaints from the lowly. When will our church get the message? 

It’s time to clean up the Mutual Admiration Society which seems to define the Council of Bishops under Bishop Hanson’s leadership.

Intimidation happens, Bishop Hanson, and it is happening on your watch.

If the ELCA’s recent resolution to fight bullying is to have any teeth, the ELCA must practice what it preaches. 

God’s work; our hands.  

A suggestion: The ELCA should create an ombudsman system which was used in predecessor bodies. If our leaders are not going to listen and respond, the faithful need a forum less cumbersome, less biased and more capable of carefully investigating issues raised by congregations, individual clergy and lay members. Failure to find a way to respond to complaints may lead to the same sort of plight the Roman Catholic Church is experiencing. Let’s learn from that.

Redeemer, East Falls, leads in addressing key ELCA issues

At August’s (2011) national ELCA Church Assembly, some memorials were given special attention by the delegates. Three were issues Redeemer had already addressed!

1. Expanding Multicultural Ministry 

The Assembly addressed concern that the ELCA has not yet reached the goal of 10 percent members who are people of color or primary language other than English.

Two thirds of Redeemer members were immigrants from East Africa. Members and regular attendees and supporters hail from six continents. SEPA Synods response to our congregational mission work was first to try to stop us. When we told Bishop Claire Burkat of our plans to reach out to friends and extended family of current Redeemer members of African descent (2006), she responded, “You are not allowed to do that.” A year later, when our outreach resulted in dozens of new members, Bishop Burkat attempted to divide our church racially by suggesting black members go to another church.  When that proved offensive to the entire congregation they attempted to force us into closure regardless of our membership and vitality. They sued our congregation. Although some of this behavior appears to be racist, their law suits against the congregation are more equitable. They evicted all of us — black and white — from our building. They chose both a white member and a black member to sue personally. In fact, the African member they chose to sue was served with the court papers on the same day he received his permanent residency papers. Welcome to America!

2. Acknowledge the International Year for People of African Descent

The Assembly asked the presiding bishop to issue a statement acknowledging this special designation. The stated purpose is to encourage congregations to affirm the gifts of people of African descent . . . and to examine factors that keep people of color and/or whose primary language is other than English from experiencing the fullness of leadership and inclusion in the ELCA.

Redeemer encouraged full participation of our growing East African community. Our worship services reflect their culture. Both English and Swahili-speaking members enjoy singing hymns in different languages. Prayers were often offered by a member whose first language was French. Worship and Bible study leadership was shared and when “black” membership outnumbered “white” membership, every effort was made to assure appropriate representation on our congregation council.

The National Church was interested in our ministry and asked us to provide a report — which we did. (Report on Kiswahili Ministry) But on the local level, we received no recognition or encouragement. SEPA Synod’s eyes were on the prize, and the prize was our property/assets.

This brings us to the third specially considered memorial by the National Assembly.

3. Bullying and Harrassment

The Assembly approved a resolution addressing bullying, harassment and related violence and urged Congregational and Synodical Mission to collaborate in addressing and preventing bullying and harassment.

Redeemer has been the victim of synodical bullying for years, escalating to litigation in 2008 and seizure of our property in 2009. As is often the case in bullying, onlookers — our sister congregations and the national church — have done very little to stop this. No reason to say more here. See our post:

What to expect when the Church is given license to bully

What to expect when the church is given license to bully

The Evangelical Lutheran Church in America (ELCA) and its synods, including the Southeastern Pennsylvania Synod (SEPA), have bullying on their minds.

At the May 2011 SEPA Synod Assembly, our synod issued a statement condemning bullying.

Easy to say. Not so easy to live.

What would SEPA see if it looked closely in a mirror?

The proposals under consideration by the ELCA are a prescription for conflict and a strong argument can be made that they are unconstitutional.Bullying has been part of SEPA’s leadership style for some time. It has been an active part of its relationship with one of its member churches for more than a decade. Redeemer Lutheran Church is not likely to have been the only bullied church. We may be the congregation to offer the most resistance. Bullies count on making the road to resistance as rocky and unpleasant as possible. Conflict is not what most people are looking for when getting dressed for church.

You may be tired of hearing about Redeemer. Bullies count on that too. Lutheran congregations need to listen.

What is happening will affect more than just Redeemer. It is a shift in how the church interprets their constitutions, which were not written to support hierarchy but interdependence. Congregations, in the Lutheran tradition, are supposed to own and control their own property and resources. By challenging one small congregation after another — hoping for no resistance — the synod is creating precedent. Their pattern of behavior becomes more entrenched with each unchallenged church closure. Soon, rank and file Lutherans forget that this is not the way Synods are supposed to interact with congregations. 

They are attempting to create hierarchical rights similar to that of Roman Catholic structure. The sense that the Synod manages congregations rather than serves them will have far-reaching influence for a very long time. 

When other congregations are asked to vote about a sister congregation’s property (something the Articles of Incorporation forbid), they may assume that Synod worked hard with congregation before encouraging closure. Redeemer can tell you this was not the case.

Redeemer, East Falls, Philadelphia, can predict this with some authority. Redeemer sent a resolution to Bishop Burkat, following the congregation’s unanimous decision to leave the ELCA. Bishop Burkat did not respond herself. Synod’s attorney sent a fax, informing us we could not withdraw because we are officially terminated. Redeemer had received no such notice of termination, nor can we find any constitutional provision allowing the bishop or an attorney to unilaterally declare a congregation closed. The result is an ongoing bullying campaign.

Why does the Church want to make it difficult for unhappy people to leave?

The answer is greed. They don’t care if the people leave (Redeemer members were physically locked out!). They don’t want the value of the property and endowments to go with them. They would rather see churches closed and, in many cases, sold than work to resolve differences and develop ministry.

Closing churches is an economic strategy not a mission strategy. Redeemer has been through this twice. Both attempts to seize Redeemer’s property were made during Synod budget crises. While there is considerable hype among church leaders about “allowing churches to die to allow for resurrection,” this talk does little more than veil less noble motives. Death of congregations is not a mission strategy. Mission strategies are about helping (especially the dying) — not about evicting, devaluing, and replacing the faithful.

Make no mistake, the way churches are being closed in SEPA Synod is about power, fueled by greed. Changes in the ELCA constitution will surely further fuel their arsenal.

The Greed motive is easily understood. SEPA operated with a significant deficit budget for years, relying on closing churches to keep the lights on. To the credit of the 2011 Synod Assembly, a balanced budget was passed. Had this step come earlier some neighborhoods might still have their churches. (Redeemer may have influenced this change for the better.)

Wheterh SEPA and its members do something about this conflict or do nothing about this conflict, they are defining who we are as a people of God.The Power motive has been evident in the Redeemer situation from the start of the conflict, which began shortly after Redeemer received a $300,000 endowment. If there were any real differences between Redeemer and SEPA—and none were ever discussed with our congregation—there were peaceful resolutions available. There still are. Redeemer leaders proposed several — all aimed at building Christian community the Lutheran way. We were ignored. Instead we have become victims of vicious bullying.

From Wickipedia:

Characteristics of bullies and bully accomplices

Research indicates that adults who bully have personalities that are authoritarian, combined with a strong need to control or dominate. It has also been suggested that a prejudicial view of subordinates can be a risk factor.

Prejudice against Redeemer has run rampant. One group of retired pastors wrote referring to problems in the 1960s. None of us at Redeemer knows what they are referring to! Bishop Burkat has referred to two bishops working with Redeemer. The truth is both bishops were working to acquire Redeemer’s assets. Eight years had passed with no interaction since Bishop Almquist returned the money his administration took from our bank account ($90,000). During that time Redeemer had grown significantly. Bishop Burkat made no attempt to work with Redeemer. We first heard rumors that Redeemer was targeted for closure in June 2006, a month after her election.

Nevertheless, Bishop Burkat opened her meeting with Redeemer leaders (November 1, 2007} with something of a tirade. She called the congregation “adversarial” and used the word repeatedly, hammering the eleven members of the congregation sitting before her, most of whom had never met her before. As the conflict escalated we have been called other names. The name-calling serves its purpose. It makes it acceptable to abuse our members.

Every textbook characteristic of bullying has defined the SEPA/Redeemer conflict.  Bullying Tactics

Redeemer has experienced the following common traits of bullying:

  • Public ridicule. (Synod Assembly 2009 as prime example)
    • Name-calling. (adversarial, renegade, criminal, the list is long)
  • Imbalance of power. (stripping our rights to speak at Assembly, controlling the appeal process)
  • Deceitful behaviors. (trustees who introduce themselves as “fact finders”, meetings called for a falsely stated purpose)
  • Wide circulation of false information. (even after we asked for correction)
  • Intimidation. (bringing a lawyer and locksmith to meeting, suing volunteers)
  • Isolation. (A synod council member turned away our member who approached him. While other multi-lingual and multi-racial congregations were allotted additional representatives at Assembly, Redeemer was denied even one! SEPA’s failure to work with Redeemer to provide pastoral care left us without a pastor as liaison, making us an easy target.)

Bullying often relies on passive bystanders. SEPA has an abundant supply.

Again from Wikipedia:

Characteristics of typical bystanders

Often bullying takes place in the presence of a large group of relatively uninvolved bystanders. In many cases, it is the bully’s ability to create the illusion that he or she has the support of the majority present, that instills the fear of ‘speaking out’ in protestation of the bullying activities being observed by the group. Unless the ‘bully mentality’ is effectively challenged in any given group in its earlier stages, often the ‘bully mentality’ becomes an accepted norm within the group. In such groups where the ‘bully mentality’ has been allowed to become a dominant factor in the group environment, a steady stream of injustices and abuses often becomes a regular and predictable group experience. Such a toxic environment often remains as the status-quo of the group for an extended period of time, until somehow the bullying-cycle should eventually come to an end. Bystanders to bullying activities are often unable to recognize the true cost that silence regarding the bullying activities has to both the individual and to the group. A certain inability to fully empathize is also usually present in the typical bystander, but to a lesser degree than in the bully. The reversal of a ‘bully mentality’ within a group is usually an effort which requires much time, energy, careful planning, coordination with others, and usually the undertaking of a certain ‘risk’.

It is the general unwillingness of bystanders to expend these types of energies and to undertake these types of risks that bullies often rely upon in order to maintain their monopolies of power. Until or unless at least one individual who has at least some abilities to work with others, opts to expend whatever energies may be needed to reverse the ‘bully mentality’ of the group, the ‘bully mentality’ is often perpetuated within a group for months, years or even decades. 

This is precisely what Redeemer has experienced within SEPA.

Let us pray for the Whole People of God

Let us pray for the whole people of God . . .


Passing the Buck to God and/or the Courts (somebody else . . . anybody!)

This year, Redeemer invested many Sunday mornings visiting other congregations within the synod. Occasionally, they ask about our situation. Typically, they say, “We will pray for you.” Unfortunately, prayer without action is not likely to resolve this conflict. The offer of prayer has become a meaningless mantra to hide behind.

SEPA bystanders are relying on secular courts to sort out their problems. (Ironically, they are relying on First Amendment rights [separation of church/state] while denying the members of Redeemer other rights listed in the same Amendment!) So far there have been many court rulings, all made without hearing the case. The latest was a split decision. The majority took the stance that courts do not have jurisdiction in church disputes. The minority opinion agreed with Redeemer’s position—that if you apply the law to the property issues, Synod is out of line. Redeemer lost the decision, but the split decision should indicate to the Church that Redeemer’s position has merit. Perhaps, the Church should take more time to carefully examine issues that may one day affect them.

Other congregations feel threatened. They have told us so! We see it for ourselves in our visits. Many are no stronger statistically than Redeemer. Several are weaker! They are probably correct that addressing our situation will make them a future target. (Synod stated in court that Redeemer was the first of six churches they planned to close this way!)

This conflict has pointed out many flaws in ELCA governance.

Synod Assembly, which is constitutionally given the responsibility for resolving dispute, allowed one side of the dispute to control the venue and alloted practically no time to consider an issue which the courts are taking years to sort out. In fact, in their rush to judgment, they failed to vote on most of the issues Redeemer brought before them, concentrating on the bishop’s true interest—our property — something Redeemer and two superior court judges have questioned constitutionally.

Synod Council announces an executive session when Redeemer comes up so no one knows what our elected representatives are doing. Their contact information has been removed from the synod web site. They have the power and responsibility to speak for congregations and check the power of the bishop but are isolating themselves from the people they serve.

Bishop Hanson, early on, said he had no power to help—proving Redeemer’s argument that the Lutheran church is not hierarchical. Synod bishops don’t have to follow presiding bishops and congregation councils constitutionally answer to their congregations, not the bishop. We are, as the dissenting judges pointed out, interdependent not hierarchical. Lutherans should want this historic relationship to continue.

Clergy seem, for the most part to be afraid to speak out. In four years, the only answers to Redeemer’s communications have been from retired pastors (split 50/50). NO active SEPA clergy has ventured a response.

Congregations typically say “We don’t know how to help.”

SEPA clergy and congregations join the Pharisee and Levite in passing by.

If you liken our situation to the story of the Good Samaritan, it is clear that SEPA has joined the Pharisee and Levite in passing by the victim, waiting for someone else to help.

And then there are the effects on Redeemer. The Church has shown no concern for our people.

Redeemer was probably the largest Protestant church in East Falls at the time of Synod’s interference. It was growing steadily in an innovative direction. Its members were devastated and felt abandoned by the church. Those with young children understandably looked for a place for their children during what is now a four-year struggle. They remain in touch. Families were divided. Faith was shaken. Some found a faith healer to follow with disastrous and nearly deadly results, further damaging faith.

Synod strategy (intimidation tactic) was to personally sue two lay members of the congregation who thereby had no choice but to defend against the legal charges. If you think this isa one-time tactic, keep in mind that Bishop Burkat boasted at the 2010 Synod Assembly that the Synod’s attorney had met with the legal counsels of all synods in Chicago to discuss their strategy in this case. While clergy who served us and members not individually targeted can walk away, these volunteers are in the conflict for the long haul, like it or not. (Congregation council members, beware! Write indemnification clauses into your constitutions and insure your council members now!)

Redeemer still meets and worships weekly and has continued some exciting initiatives.

The church building is locked. The promises made in court of reopening have not been kept. SEPA Lutherans remain silent.

Whether SEPA and its members do something about this conflict or do nothing about this conflict, they are defining who we are as a people of God.

We share this because we fear that many more churches will be treated as Redeemer has been treated. The proposals before the national church are a step in this horrific direction.