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Mission statements

The Difference Between Mission Statements and Goals

Do Your Congregation’s Goals
Mask Mission
or Measure Mission?

Small churches are often asked to draft mission statements.

 

This is a common step taken in the corporate world. Things are a bit different there.

 

Most corporations are founded on the dreams of one person. The mission statement, in the corporate world, is often an effort to get everyone on board with what the management has already defined as the Corporate Mission. The people owe their paychecks to management.

 

The process is different in congregations. Congregations are more grass roots. The people drafting the Mission Statement are also the people providing the funding.

 

It helps to have an understanding of goals before a Mission Statement is drafted. It may be too late for that. But it is never too late to set goals.

 

In churches you have “management” in the form of clergy and regional offices. They carry a lot of weight even when the constitutions give the laity the job of management. In more hierarchical denominations, there is some remote leader who has some ultimate say.

 

The larger Church has goals for congregations. They may not be the same goals as the people who fill the offering plates—and the people who are given the task of drafting the mission statement.

 

mission2Mission statements are different from goals.

 

Mission can be worked at incrementally and can withstand setbacks—even failure.

 

Goals are measurable and potentially more critical for survival.

 

Goals change from year to year. Mission statements can change too but have a longer life.

 

You can achieve your mission without achieving your goals, but you are likely to be judged for failing to achieve goals.

 

Mission statements are lofty.

  • “To preach the gospel to every nation.”
  • “To make the name of Jesus known in our neighborhood.”
  • “To serve the needy with the love of Christ.”

 

Goals are practical.

  • To make this year’s budget.
  • To accept 20 new people each month into membership.
  • To improve worship attendance.
  • To hire a second pastor.
  • To replace the boiler or roof.
  • To engage families.

 

Congregational goals are often at odds with goals of church leaders. The goals of church leaders might read like this:

  • To find employment for pastors.
  • To make sure benevolence is a budgeted item.
  • To protect congregational assets.
  • To make sure that congregations are faithful to doctrine.

 

mission1Ideally, there is some commonality between a congregation’s goals and a regional body’s goals.

Work for a balance between mission and goals.

One can become the means to the other. This presents a confusing message to members and potential members. ”Is this church about mission or is it about goals?” A sure sign that a congregation is confusing mission and goals is when you hear this gripe: “All they are interested in is my money.”

 

You can acheive your goals and fail to achieve your mission. Many churches that are considered successful are very good at reaching goals with no mission direction.

 

Take a look at your ministry. Did you meet your goals this year? Did you have any goals? Did you fulfill your mission?

 

Churches never close for lack of mission.

 

Churches close because they didn’t reach goals—their goals or someone else’s goals for them.

 

Oddly, mission failure will probably be cited as the reason. It won’t matter how wrong this is. Damage will be done.

 

Goals trump mission. Sad but true.

 

Start paying attention to both NOW!

Has the Culture of Church Changed?

Today, Seth Godin, renowned marketing blogger, quotes an organization he supports. In doing so he is exploring the impact of the mission statement.

Churches, these days, are heavily “into” mission statements.

There is more to mission than writing statements. Seth likes the term “manifesto.” It’s a stronger, more action-oriented term. Your manifesto defines your culture, while your mission statement collects dust. (Click to tweet).

Here’s the manifesto he quotes from an organization called Acumen:

Acumen: It starts by standing with the poor, listening to voices unheard, and recognizing potential where others see despair.

It demands investing as a means, not an end, daring to go where markets have failed and aid has fallen short. It makes capital work for us, not control us.

It thrives on moral imagination: the humility to see the world as it is and the audacity to imagine the world as it could be. It’s having the ambition to learn at the edge, the wisdom to admit failure, and the courage to start again.

It requires patience and kindness, resilience and grit: a hard-edged hope. It’s leadership that rejects complacency, breaks through bureaucracy, and challenges corruption. Doing what’s right, not what’s easy.

Acumen: it’s the radical idea of creating hope in a cynical world. Changing the way the world tackles poverty and building a world based on dignity.

Love the phrase “hard-edged hope.” It describes Redeemer.

The problems Redeemer has faced in the ELCA is that the ELCA has become a complacent church. Congregations seem to be increasingly self-focused. As long as things are fine for them, what problems can there be?

The problem is that this complacency quickly defines our culture.

Our culture is worshiping together in a fairly defined way. It is friendly chatter around coffee before or after worship. It is choosing from a fairly short list of acceptable public charities to support (Habitat for Humanity seems to be the most popular). Some congregations support or operate food pantries and nursery schools. Ladies Groups knit prayer blankets and fix meals. Toys are donated at Christmas. Cookie cutter ministries.

The church that grew from the biblical teachings of Martin Luther was anything but complacent. 

Lutheranism grew from the ability of Christians to question authority and to fashion ministry with scripture as a guide — not pronouncements from hierarchy. The whole structure of the Lutheran Church, which focuses on the congregation is designed so that congregations can look at local possibilities for mission and respond independently, without carrying the weight of bureaucracy.

The ELCA uses the word “interdependent” to define this structure. The intent is that each level of church might draw strength from one another. Our regional body has reinterpreted this to mean that they are authorities unto themselves. No one can question them. There is no structure above them to check their power. The churches below them are supposed to do that — but that has proven to be ineffective at best and risky at worst.

The result in our region is SEPA Synod—a collection of 160 congregations that instead of drawing strength from one another, tends to exist with each member church living in its own little world. The way to avoid challenge is to never stray from conventional ministry. Just keep doing the same thing as the world around us slips into history.

Redeemer, on the other hand, had fashioned a ministry around new challenges. This was made all the easier by SEPA’s refusal to provide pastoral leadership. Our priority was not in maintaining good relations with leadership. It was in exploring ministry possibilities. We continue to do so.

Redeemer’s manifesto addressed many of the same points as those quoted above. It was the mission plan we created in 2007.

We were fashioning multi-cultural ministry in a new way. Diverse cultures were joining together in ministry, worshiping  and serving together. We weren’t just sharing a building.

We were investing our resources in this ministry. Our resources. Not SEPA’s resources.

We were recognizing something that the rest of the Church does not want to admit. We cannot serve needy populations when the expectation for every congregation is to support a building and professional staff at a minimum budget of $130,000 before a dime is spent on mission or outreach. This model is creating a church where only the rich and middle class can expect to participate fully. This worked in a culture where everyone attended church and knew what was expected of them. It doesn’t work when you are trying to reach the vast and growing population of unchurched people.

Redeemer was responding to this economic challenge, not by pleading for stewardship. We taught stewardship, but we recognized that it would take decades to develop personal giving. (This was made much more difficult by SEPA raiding our bank account in 1998.)

The only way toward fiscal viability was to develop our own funding streams.

We were unafraid of failure. We learned from it. Our early attempts to reach the diversity of our neighborhood were not particularly successful. Our pastors were not comfortable with multicultural ministry, so evangelism was difficult. Our success came when we were free to find professional leadership who could actually further our mission beyond status quo Sunday worship. It came into full flower when we put outreach leadership into the hands of our immigrant members.

SEPA was so intent on seizing our resources that they never really looked at what was going on in our community. They ignored our success and dwelt on ancient failures.

The past five years have proven that they really don’t care about their congregations and their missions. They certainly don’t care about the people.

Our suggestion for congregations:

Spend more time writing your manifesto and less time on your mission statements. Let’s regain our Lutheran culture!

 

Branding: Don’t Forget to Be Yourself

How Branding Can Quickly Go Wrong

The Mission Statement is written. The Vision Statement is being drafted.

The process of writing the Mission Statement helped you define your congregation.

The Vision Statement is a congregation’s crystal ball overview. Where do you see yourself as a congregation in five to ten years?

The Vision Statement is an invitation to dream.

You will be tempted to write a beautiful Vision Statement, wrapped up in all your hopes for your beloved congregation. You will stumble over one thing.

You are who you are.

Unless you are a brand new congregation, people already have expectations when they walk through your door.

This is nothing new. It’s how denominations came to be and how they continue to be defined. We expect a bit of pageantry when we enter a Roman Catholic or Episcopal Church. We expect a different focus in a Baptist or Methodist Church.

Example of Branding Challenges

The Lutheran Church (ELCA) is a good example of branding gone awry.

Lutherans are a congregation-based denomination that spans the liturgical tradition. The broad definition provides a wide door for participation, but no one quite knows what they will encounter when they enter a Lutheran Church.

The local congregation, therefore, must be diligent in defining its image.

Without definition, there is a subtle competition to be more of whatever the current trend might be. This changes over the years and varies culturally and geographically.

Currently, Lutherans are trying to emulate the Episcopalian traditions. Leaders worked hard to reach agreement at being in Full Communion, a concept that benefits only top leaders. A document was drafted accordingly. And then a disclaimer was added. The disclaimer is rarely read. It negates most of the agreements made in the document! We are in full communion — just kidding.

The result is a classic “branding” problem. Compare this to the business world.

You expect a certain type of movie from Disney. You expect a certain type of thinking to come from Apple. You don’t expect lullabies from Mick Jagger.

If a company strays from its mission, confusion and disappointment results.

What do we expect from our Lutheran congregations, especially when there is a difference between the leadership of our denomination and the congregations?

Local congregations must find a balance between sudden change and its established image.

It’s not as easy as it sounds. Denominational pressure encourages change. Demographics are examined with a marketer’s eye. The real, unstated mission is to find members willing to support the denomination.

Congregations may decide that they will attract young professionals if they offer a praise band. But that offering may go against who you actually are as a congregation and the community may read this as desperate marketing. Result: no one is comfortable. Pretty soon, your congregation doesn’t recognize itself.

On to the next marketing “hook.”

Like it or not, the Church is involved in marketing.

Know Thyself

A congregation’s “branding” must grow organically from who we actually are. Any changes on the road to transformation must first enhance the life of the existing congregation so that our members are confident in their evangelism efforts. Presumably, the drafting of a Mission Statement helps this process. Know thyself and don’t try to be all things to all people. 

Otherwise you may as well lock out the faithful members of the congregation. With this unwelcoming behavior on display to the community, you can then try to build a new membership more to your liking.

This may sound absurd, but it is the actual strategy of some synods in the ELCA!

There is more to Mission than the Mission Statement

This series has addressed evangelism in terms used most often by people in marketing and advertising. Again:

Advertising is getting the word out.
Evangelism is getting the Word out.

We’ve concentrated in this series on branding, applying this term to a favorite strategy of church developers — beginning a ministry with the tactic of writing a Mission Statement.

Often that’s where this sort of evangelism program both begins and ends. The Mission Statement is written and it’s back to business as usual.

One of the leading voices in the marketing world is businessman Seth Godin. He recently presented a concept and granted permission to share it. So let’s take a look at what he has to say.

Seth Godin’s Acute Heptagram of Impact

According to Godin (who has initiated countless ventures and helps many more kick-start their dreams) all of these seven qualities must be present if a project is to succeed. The absence of even one can snuff out the light! I revised his Heptogram to make it make sense to me. The concepts crisscross as if you are drawing a star, but otherwise it is Seth’s.

Start at the top of the star. Godin says you can have a STRATEGY but if you do not define your TACTICS and if you lack the SKILLS to EXECUTE those tactics. the STRATEGY won’t matter. Your ability to garner support from sponsors or workers depends on your REPUTATION. Nothing mentioned so far matters if the DESIRE to succeed is not present and the individuals involved do not PERSIST. The biggest enemy of PERSISTENCE is FEAR. And with this, you return to STRATEGY, completing your seven-pointed star.

Each point on this Marketing Star applies to any Congregation engaged in forging a new mission.

  1. The strategy to create a Mission Statement is the tip of this seven-pointed star.
  2. Start to draw the star and you come to tactic. That is the Mission Statement!
  3. Keep drawing. You now need tp decide what skills and assets you already have or need to help you execute your Mission Statement.
  4. Cross over to reputation. If you have a problem with reputation, begin to address it immediately. It may take a while!
  5. Work with your membership to foster desire. Chances are your leaders understand the need to evangelize better than other church members. Leaders must find a way to communicate their enthusiasm to the rest of the congregation.
  6. Then you have to start working your plan. Chalk up some success. Address each failure (and you will have some).
  7. Don’t let fear of failure or making mistakes keep you from trying.

Godin claims that when things aren’t working, one or more of these elements are amiss. Often, he says, none of them are quite right. The biggest danger, he suggests, is the concentration on tactics before the full scope of the project is understood.

And that’s a problem with concentrating so hard on the Mission Statement that we miss everything else!

Using Your Mission Statement to Strengthen Networks

We can’t do it all ourselves, but we live in a world where we like to think we can.

In the world of corporate marketing, the “brand” is sacred. Corporate branders would cringe to think of sending their customers to a competitor. They would take one of these approaches.

Convince the customer they are wrong for needing something they do not offer.

You like contemporary worship? Our liturgies are much richer and more meaningful! Take a seat and listen!

You are being bullied? We are so sorry, but our mission is more about feeding the hungry. Our food pantry is open on Tuesday and Friday afternoons! Stop by!

Promise an answer so far down the line that it is likely to be useless to the person in need today.  

You want youth programming? Come back in two years. We’re training someone right now in exactly what you are looking for.

This type of thinking can affect how congregations interpret their Mission Statements. Governing boards can start to weigh every challenge by measuring it against their published Mission Statement and what they are prepared to provide—not the actual needs of the neighborhood. The Mission Statement then becomes an excuse to turn a blind eye to the changing needs.

Part of the decline of the neighborhood church is that the church as a whole is unprepared for change. Denominational leaders strive to find long-term pastors for stable (they call them “settled”) positions. When this becomes problematic, lay people tend to pay the price.

Let’s learn from this failure. Do not use your Mission Statement as a rigid gatekeeper in approving every congregational venture. Instead, use  it as an indicator of how you need to change.

Also realize, that the approved Mission of your congregation may not resonate with each member. Similarly, visitors to your congregation may not care at all about your mission. Most people first attend church for personal reasons. They come to be healed. They come to have their needs met.

  • Don’t expect everyone to embrace your lofty words.
  • Make sure that all the good intentions in creating a Mission do not blind you to reality.
  • Seekers coming to your door may not seem to fit into your Mission.
  • Your sense of Mission must be flexible. Otherwise, you may be a congregation with a sense of mission but no one to serve.

This can happen at every level of Church life. A congregation can go to their Regional Body and ask for help with a challenge that their neighborhood has encountered. After all, when neighborhoods change, you can expect challenges to. But it is not uncommon for the response from leaders to be some form of “That’s not in our Mission.”

What they are saying is “We don’t know how to help you.” And that’s OK, but churches and denominations must be aware of the needs and be prepared to direct people to those who can help.

Today’s Mission needs are bigger than congregations of any size! It is inappropriate to turn seekers with problems away without hope. We have to start building networks for serving. We have to start thinking in terms of team.

If a need is beyond your ability to serve, help seekers find direction. Don’t just give them a phone number. Accompany them to the agency or office that can serve them. Personally introduce them to individuals with the expertise to help. Your personal attention will build your reputation in your changing neighborhood. By personally taking part in finding help, you will strengthen your own abilities.

You Mission must be active and flexible and ideally linked to other Christians and neighborhood organizations that can help.

Start building those networks!