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Social Media

What Makes a Post Actionable?

2x2CategoryBarSMHow Can A Blog Be Actionable?

Yesterday’s post talked about the characteristics of a viral post — a post that readers share in large numbers. One of the characteristics is that a viral post is actionable.

An actionable post results in a reader doing something. When marketers use the term, they mean the reader either bought something or took a step towards buying something. Marketers have embraced blogging because they see it as a customer relations, customer retention and sales tool—all in one.

Churches have the same needs but use evangelical/ecclesiastic terminology.

Yet churches seem to be puzzled by the blogging genre. They tend to see a blog as an online musing . . . an extension of the sermon. It is so much more!

The easiest way to move away from this thinking and to begin to harness the power of the web is for churches to think in terms of writing blogs which prompt action.

In church terms, this could mean a number of things.

Here are some actions that could result from congregational blog posts:

  • A reader might subscribe to your blog or the congregational newsletter. Your congregation could then reach subscribers with a short message every day. (They probably won’t sign up to read sermons, though!) 2×2 has about 63 subscribers and another 100 or more who subscribe via Facebook, Twitter or LinkedIn. We reach more than 500 new readers every week! (Imagine what we could do with a building!)
  • A reader might share your post with someone else. I occasionally send links to Pastor Swanson’s daily emails, 7 Minutes A Day. I find them to be inspirational and motivating and hope others will, too.
  • A reader might take some action they might not otherwise take. Pastor Swanson’s posts have prompted me to read more of the Bible and look at familiar Bible passages in a new light.
  • A reader might become interested in a new ministry. A congregation could blog about homelessness and inspire someone to do something about it.
  • A post might inspire someone to make a donation (sweat or dollars).
  • A post might inspire a new understanding or make a new connection. I can’t remember how our posts led us to ministry friendships with Christians in Kenya, Pakistan, and Sweden, but they did!
  • A post could spark an interest in personal growth. I was impressed with a captivating video of a young girl telling a Bible story. I shared it on our blog and was myself inspired to improve my storytelling skills.
  • A blog post can lead to new alliances. Our early posts on the value of Vacation Bible Schools created alliances with like-minded Christians in other areas of the United States.
  • A reader may comment on a post and that may spark an online conversation.
  • A reader just might be inspired to faith and salvation.

How A Blog Might Impact A Common Scenario

In yesterday’s post, I posed a scenario where a congregation became aware that their neighborhood was changing. A new and very different ethnic group was moving in and changing the demographic. This isn’t a stretch. It’s happening all over our city (Philadelphia). A common result within our denomination is to declare churches closed in changing neighborhoods. We can only guess that they feel their message will not fly with the changing demographic. (Actually, we are not guessing, that’s what our church was told by our regional body.) This is foreign to the biblical mission of the church—and unnecessary—especially if congregations use social media as a mission tool!

What if a congregation started blogging about the changes in the neighborhood in a way which fostered interaction between the settled population and the newcomers. If they did so regularly, it would be noticed within a few weeks. Doors would open. Introductions would be made. When the new population began to show an interest as neighbors, they would feel like they already know the people who sponsored such a welcoming blog.

Civic organizations would likely notice, too. The church would gain respect in the neighborhood. The voice of the Church might carry more weight. Mainline news might notice. The possibilities are endless.

Actionable blogs should be a goal of every congregation.

Many of these benefits can be achieved without a blog. But there is no denying that blogging amplifies the likelihood and the reach of ministry efforts. It is work. It is a new discipline. But it is exciting. Time must be carved out to learn new skills. But the potential for ministry is so much greater with a blog than without. Frankly, the time invested in blogging will steal time from ministry efforts which may be traditional but which are not resulting in church growth. No real loss.

One last thing!

An actionable post should end with what in business is termed a Call To Action. This can be as simple as posing a question. Or it could be a simple form.

Here’s our Call to Action!

If you’d like help getting started in social media or blogging, submit the brief form below. We’ll see if we can be of service or point you in a helpful direction.

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Why would anyone read a church blog?

2x2CategoryBarSMSocial media has been around for four or five years now. It still puzzles the Church. It doesn’t fit the church’s way of thinking. A few churches dabble at it.

Dabbling at social media won’t succeed. We must dive in—the sooner the better!

One pastor recently shared that he didn’t understand social media. What was new about it?

Power is new. In the old days a newspaper might have a readership of 10,000 people. That’s where their influence ended.

Today, readers can pass a message on to all of their friends and those friends can continue sharing with their friends. Social media transforms those 10,000 readers into a million readers with ease.

More than that, the receiver can add to the message. They can correct or object when they disagree in real time. No one needs to wait for an editor to review a response, confined to 150 words, and chosen from among many for publication. We all have a say!

We are all familiar with the modern phenomenon of “going viral.”

A wannabe singer posts a video online and six months later is an international star. Never before in the history of the world was it possible for little guys to get billing on the world’s stage.

We used to guess at reasons some blog posts are so popular that they reach the ends of the earth within a few hours.

We expect marketers to study the reasons for viral popularity. Now scientists are taking a look at the phenomenon, too.

We are discovering that the key to popularity is not what most people guess (sex, dogs, cats and babies).

The answers revolve around emotions.

People share what they read on the web when the information is:

  1. Surprising
  2. Interesting
  3. Intense
  4. Positive
  5. Actionable

This information was gathered in a study of media websites, but the same characteristics have been found to be applicable to other genres as well.

Church bloggers can adapt these principles to their posts, especially if they are writing about more than their church (which they should be).

True, this calls for a change in our evangelism mindset. We are accustomed to promoting who we are and what we believe with little consideration for the people we hope to reach.

Therein lies the value of blogging. It forces us to see things through the eyes of others.

Here’s an example of how a church blogger might apply these principles:

A congregation might discover an interesting statistic about their neighborhood. Let’s say an old working class urban neighborhood, known to be populated by a certain ethnic group, learns that the latest census shows their neighborhood is now home to a growing number of immigrants from another part of the world.

The church should write about that. It is surprising and interesting. It could have potential to become intense —in a good or a bad way. The church should put itself in a position to influence that!

Most important for ministry, the news has the potential to be presented in a positive way, benefitting both the church and community, which may then lead to action by the congregation or by the neighborhood.

Upon this foundation, a church blog can be the catalyst for a congregation’s mission and growth.

What is going on in your neighborhood that you can influence by writing a post on your church blog?

Ambassadors Visit Trinity, Havertown — Again

Today two Ambassadors revisited Trinity, Havertown. One of the Ambassadors had missed the last visit and had a special interest in visiting. In 1949, he had completed his seminary internship training in this parish. He didn’t expect to find anyone who remembered him from 64 years ago, although they have one congregational pillar who is about 101 who might recall him.

We found little had changed since our first visit. They still have a great choir which was about one third of the congregation, which numbered about 45. We were impressed with their dedication to their youth during our last visit. Today they were having a fund-raising spaghetti dinner to fund a mission trip for their youth to South Dakota.

So that’s why there is a picture of buffalo on their website!

Their web site has been upgraded in the last year and they are venturing into social media. Since December they posted about five blog entries. They seem to be posting them on their neighborhood patch.com, which we recommended to congregations some time ago.

We know social media ministry is work because we have done it. Web sites become effective evangelism tools when you post as close to daily as possible. (2×2 now has about 150 readers each day with 2000 new visitors per month. We’ve been posting daily for about 18 months now.)

The Book of Nehemiah Tells Our Story

The Rev. Dr. Dolores Littleton is Trinity’s pastor. For her sermon, she retold the story of Nehemiah and the rebuilding of the temple in Jerusalem. She did a faithful retelling, but we noted that she left out the intrigue, which is what makes the book of Nehemiah so interesting to us at Redeemer.

The people of Redeemer were (are) intent on rebuilding the church in our community after decades of neglect. You might think our denomination might support the work of its members but over the years our only meetings with SEPA were intent on wearing down the people of Redeemer, while SEPA carefully calculated how our failure might benefit them.

There is a chapter in Nehemiah where those in opposition to restoring the temple try to trick Nehemiah. Understand that 140 years had passed with no one lifting a finger to restore the temple. They hadn’t cared a fig that the temple lay in ruins.

Nehemiah shows up and sets out to do the impossible. He enlists the support of people who are willing to sacrifice to see ministry restored. Many of them have no Jewish roots! Only now do we find people, including religious leaders, interested in cleaning up after 140 years of neglect. They intend to take advantage once and for all. Failing that, they want to stop Nehemiah at any cost.

Frustrated that their early attempts to discredit the temple rebuilders are unsuccessful, they at last try to arrange meetings to “talk.” Nehemiah sees through the ruse and refuses to meet with them.

This is precisely SEPA’s strategy in trying to destroy the ministry in East Falls.

The story of Nehemiah is the story of Redeemer.

After years of neglect from SEPA leadership, Redeemer found our leaders standing on the sidewalk in front of Redeemer with Bishop Burkat as she implored us to just meet with her and all would be fine. Meanwhile, she had a lawyer and a locksmith waiting out of sight ready to pounce. The people of Redeemer, like Nehemiah, didn’t fall for the trick, which only enraged the bishop.

The ensuing five years has been little more than attempt of Bishop Burkat to save face and punish the people of Redeemer for making her attempts to take our property and cash assets more difficult than she projected.

The people who supported Redeemer’s rebuilding have been taken advantage of — just like Nehemiah’s workforce. Nehemiah put a stop to this, demanding that the people toiling and sacrificing for the temple be treated fairly. Sadly, there has been no such voice in SEPA Synod.

It is OK with the Lutherans of SEPA Synod if the people of Redeemer are left homeless (a real possibility, folks!) as SEPA claims all the congregation’s assets and pursues them in punitive court cases, which they undertake as they plead immunity from the law for themselves.

Like the Book of Nehemiah, the opposition has no real plan for Redeemer’s property now unused for worship or any other good purpose for nearly four years. They simply don’t want someone else to succeed where they never bothered to try.

We only hope that the story of Redeemer ends with ministry restored and the people revalidated— just as the book of Nehemiah ends.

The hard-hearted SEPA Synod shows no sign of returning to the word of God. There is no passion and voice to defend the workers.

Here’s the difference between Nehemiah and SEPA leadership. Much of the Book of Nehemiah is a list of names that would otherwise be forgotten today. This difference is probably the reason most people don’t read this book very thoroughly.

Nehemiah valued the people. He carefully recorded the names of the workers who risked their lives to complete the restoration of the temple. Their ancestry and affiliations are recorded for all time. Nehemiah cared about the people and their relationship with God. They were worth his attention, his work, and if necessary, the sacrifice of his life. He did all he could to protect them as they served the Lord.

The value of Nehemiah is in its detail. A lowly servant in the court of a foreign king had the wherewithal to restore Jerusalem.

The Book of Nehemiah — all of it — it should be required reading for Lutherans!

Can A Church Blog Make A Difference?

2×2 is nearing its second anniversary from the date of launch (February 2, 2011).

Can a small church blog make an impact?

Church blogs are a bit different from other forms of social media where the aim is often engagement. People don’t tend to engage in public forums in matters of faith. If we measured our impact by comments and likes, we’d be tempted to say no. Very little impact. Just over 100 comments in two years.

2×2 has learned that people don’t tend to respond ONLINE. We get many emails from readers that are not part of the public discussion. And that’s OK. We have not followed the engagement star.

Our first year was spent learning. 2012 was the year that the launch actually took hold. We started posting daily in mid-summer of 2011. It wasn’t until the end of 2011 that we saw any encouraging statistics. 2012, however, was a year of steady growth that is beginning to display exponential potential.

Redeemer, through 2×2, now reaches more people each week with the message of Christ than do the largest congregations in the Southeastern Pennsylvania Synod (who claims we are too small to fulfill our missional purpose).

What Draws Readers to a Church Blog?

It is not pictures of your sanctuary and activities or messages from your pastor—all the standard stuff on most church websites.

Readers (seekers) are drawn by helpful content.

Our goal for 2012 is to develop more helpful content.

  • Last Easter we posted a play that Redeemer had created and performed in 2008, when we still had a sanctuary in which to practice our faith. Beginning on Christmas Day 2012, this play, offered for free to our readers, has drawn about 50 readers and downloads per day.
  • Our series on object lessons, designed for adult listeners but applicable to children as well, also draws regular weekly readers. One reader wrote a note of thanks last week. They mentioned that they work with Bhutanese refugees.
  • Our third and fourth biggest draws are commentary on any number of church-related issues and our series on using social media in the church (this was our biggest draw early last year but that is shifting).

We now have more than 2000 new readers each month and about 150 who subscribe through Facebook, Twitter and LinkedIn. Our followers tend to be young people (20s and 30s—the very demographic the organized church has trouble reaching). They represent many ethnic backgrounds. In any given hour, an average of 20 people read our site. Most visit more than the home page.

We’ve written before about the network of small mission churches that correspond with us regularly. This continues to grow.

There are many people of faith working in isolation and under hostile conditions in the world. Finding support for their efforts within the organized church is expensive and time-consuming. It can take years to be recognized as legitimate mission within denominational standards. Meanwhile, orphans, widows and needy cope, meeting in houses and open-air pavilions and along the banks of rivers, caring little about denominational structure—relying on faith and the bonds they forge on their own.

Their needs are simple. They want Bibles and friendship. They don’t want to walk their faith journeys alone. They really don’t care about denominational labels.

Our little church blog is making a difference in these places. Yours could, too.

The Twitter Hashtag: The Power to Discover

#hashtag

Our last post on Twitter talked about the Hashtag. The more I use it the more possibility I see with this marvelous little tool.

We all know how to use a search engine. A simple search for one thing can soon have you discovering all kinds of other things.

The hashtag is even more powerful. Go to your Twitter account and position your cursor in the search box at the top of the page. Type in a hashtag (#) directly in front of a key word. You are one click away to not only exploring the topic but having a direct connection to the most prominent thinkers on that particular subject.

twitter-follow-achiever-1This will link you to the best web sites and will allow you to eavesdrop on powerful discussions. Follow them. Bet that they will follow you (most do!) and you will soon be part of the discussion.

Keep at it and you will be a thought leader on that topic.

Wow!

Give it a try. Think of a topic that interests you. Guess at a good key word for that topic. Remember to type # directly in front of that word or phrase.  Try a few possible key words.

For example if you are interested in travel, try #travel or #safari or #cruise. See what happens.

Again, I say Wow!

Did you feel that? The world just got a lot smaller!

Twiitter Gently

One of the first things you will encounter when you join Twitter is the self-serving tweeter who bombards followers with sales pitches ten times a day. A real turn-off for the whole platform.

No one likes to be sold. Especially in matters of faith.

Your tweets should be a gentle and welcome presence in your followers’ online life.

twiMy early experience on Twitter was negative. I followed a couple of local people I know. Every time I opened my Twitter account there was a sea of invitations to seminars from these two people. No business tips. No inspiration. I stopped opening my Twitter account. I’m still working to overcome that aversion.

Approach Twitter with the intention of helping other people. Ask yourself what kind of message you would welcome. Peruse the messages of the people Twitter forced you to follow to get going. Which are fun and helpful? Which are shamelessly self-promotional.

I followed National Geographic as a neo-Twitter user. They don’t overdo it and their tweets link to fascinating articles that have impacted my thinking.

Inc., on the other hand, bombarded me with pop-up ads—so many that I wanted to quit the whole program. I couldn’t even see what they were about for all the ads. I will be glad to “unfollow” them, no matter how great they may be.

Some others have linked me to blogs that have been inspiring, providing plenty of fuel for my own writing. I will enjoy following them and when the relationship is built, I may do business with them.

Use your experience to imagine how your tweets will be received. If you don’t care about your readers beyond the numbers, if you don’t mind tricking and manipulating them, then copy the techniques of those that treat their followers as targets. If you want to build long-term relationships that are two-way, craft your tweets to enrich the lives of your followers — not your pocketbook.

Twitter and Blogs Go Hand in Hand

twiAs you become accustomed to using Twitter, you will want to connect with your following in other ways.

This is where having a blog comes in. It is a place to assemble your Twitter congregation. On your blog you can elaborate on your Twitter message. Your Twitter efforts should interest people in knowing more. Send them to your blog.

Blogs are not difficult to set up, but they do require some discipline to maintain. Many churches build their web sites on blogging platforms but they do not use the features that make blogs so powerful — the ability to attract followers and interact with them.

We’ve written a lot about blogging on this web site. Type “blog” within the site search box on the right to find articles. Or go to the Social Media Category.

For now, here are some tips to refresh about blogging.

  1. Use your own voice.
  2. Blog with consistency. If you blog once or twice a week, keep it up. We recommend twice a week to start. Things start to happen when you blog daily, but it is a time commitment. Oddly, though, it gets easier the more you post. When blogging, once or twice a week seems like a chore. Blogging every day is a habit!
  3. Write about things of interest to others beyond your immediate congregation. If you write about things in your community, you will attract community attention. If you write about yourself, you will interest only a few of your members. You will get discouraged and quit because you will conclude early on that it is a waste of time.
  4. Give your efforts a year before measuring worth. It takes six months to start getting traffic and and meaningful growth takes more than a year. Can you think of a better way to attract 1000 followers in a year’s time?
  5. Aim for 200 to 500 words.
  6. Use images. They attract attention and are an additional way to communicate. Images are available online. They are often free with a link required. We uses photopin.com.

Again, we’ve written many posts on this topic. Dig around.

Here’s a “must read” for churches that want to be alive in 50 years.

Make that 20 years.

We tweeted a link to this compelling advice from one of social media’s leading voices.

Since we are just starting with Twitter and have a small following, we are providing a link on this post. His arguments are on target. Church leaders need only substitute the ecclesiastic equivalent to the business world to understand the analogy. His advice applies to any church serious about mission.

Here’s the link. Please, TWEET it as part of our experiment.

http://www.businessesgrow.com/2012/12/02/your-2013-social-media-strategy-grow-a-pair/

Here’s a shortened url to fit in your Twitter count. (More on how to do this later).

http://bit.ly/11GTazf 

How Do You Join Twitter?

Someone asked. So here’s the answer.

Google Twitter. The Twitter site will come up first in Google results and you will see the sub-option SIGN UP. Click on that and follow the instructions.

You will need to supply your name and an email address. You can use your current email or open a free account dedicated to Twitter — it’s up to you. We did not have a dedicated 2×2 email address before. We opened a free G-mail account with Google.

You will have some options in creating a profile. Twitter will guide you through the start-up steps. Don’t be alarmed that you are asked to choose some people or organizations to follow right from the start. Twitter will present lists of celebrities who might appeal to your interests. You may have no interest in any of them. (We followed Lady Gaga, Steve Carrell and National Geographic. How’s that for eclectic!)

All of this is just to get you going. Twitter is all about following and being followed and they are trying to teach you good Twitter habits from the start. You can unfollow (stop following) any person or organization at any time. Stick with the ones that are fun. Click “unfollow” if they annoy you (there will be some that bombard you with self-promotion). By taking note of what annoys us, we will be able to figure out how we want to be perceived on Twitter.

Why Twitter for Churches?

Why Twitter, why not Facebook?

twiFacebook, the king and queen of social media, has some problems as a platform for churches.

  • To be used well, it is a lot of work.
  • It is unabashedly about monetization of cyberspace.
  • The rules change frequently.
  • It can easily become more intimidate than a congregation of unrelated people want to be part of. Facebook rules just changed recently to make posts more public than many users ever intended their Facebook pages to be. We’ll wait with everyone else for the fallout on that.

Facebook has been embraced by business and some nonprofits. They are more likely to have a top-down structure with monetary and hierarchical controls. In other words, Facebook will be part of somebody’s job. It might be their whole job. Few churches can afford that!

Twitter on the other hand comes with some control. You can create a following but you can direct your “tweets.”

The Twitter platform is stripped to the bone. You are limited to 140 characters (practically 120 characters). Who can’t write one sentence a day!?

Let’s look at Twitter. What is it, anyway?

Twitter is a social media platform first designed for people to answer the question, “What are you doing?”

People send simple, short messages. No pictures. No video. No fancy type.

The first reaction from the public, the echoes of which can still be heard, was “I don’t care what you are doing!”

But some people kept reporting their activities to the world anyway.

They soon learned the difference between “This sandwich is delicious.” and “Route 95 is backed up 20 miles. Stay away!”

Slowly with explosive bursts of potential, the world began to realize that there is power in caring about what someone else is doing and how we can influence what happens to them.

Does that not sound mission-oriented?

The power of Twitter is in making connections. Once those connections are made. It is really up to us what we do with them. Twitter is the spark.

There is a good explanation of this power in the book The Tao of Twitter, by Mark Schaefer. There are many good books explaining Twitter. Most of them are written from a marketing point of view. Marketers tend to love numbers and analytics, which if you can bear reading them, are impressive.

(We’ve provided a link to Amazon in our widget column for this inexpensive book.)

Most pastors and church people are not “numbers” people. If they were, they may have already fled the church scene. Church numbers are dismal at first glance and alarming with analysis.

Mark’s book dwells on Twitter’s power, beginning with person to person, one-on-one power. This is something every church needs. It is foundational to mission.

The current and traditional church mission focus is invitational. Build a building, open the doors on Sunday morning, and hope that people are curious enough during those few hours of the week to come to us. We sit in our big churches and wait. For decades we didn’t know how to do mission any other way. The tools to do a better job were out of reach, practically and economically. So we keep doing things the same way, rewarding the congregations that do this the best, despite the nagging realization that even the biggest churches are statistically ineffective.

To use Twitter, requires making an effort to unlearn and change this collective mindset.

How does Twitter differ from Facebook?

Twitter2Twitter is beautifully stripped down. You must tell your story in less than 140 characters. Church people can respond to this limitation in one of two ways.

  1. Protest! We can’t possibly tell our message in 140 characters.
  2. Cheer! How hard can it be to write one sentence a day!

Twitter will be manageable for any pastor or any lay leader. It is possible to put Twitter to work with as little as 15 or 20 minutes of effort per day. That’s good news!